We understand that sometimes plans change or that a product might not meet expectations. That’s why we’ve developed a clear, customer-friendly refund policy to support your needs. However, as B-B’s Food operates solely in an online format with digital products and virtual services, we have a specific refund policy that respects both your needs and the nature of our services.

1. Non-Refundable Digital Products: Since our services are delivered in digital format (courses, recipe eBooks, and virtual workshops), we consider all purchases as final. This policy ensures that the value of our proprietary information and guidance is preserved, as digital products cannot be “returned” in the same way physical products can. Once a course, workshop, or recipe book has been accessed, it is considered consumed, and therefore, it is non-refundable.
2. Workshops and Live Classes: In the event that a scheduled live workshop or class needs to be canceled by us for any reason, we will either offer a full credit for the amount paid or reschedule the class at a time convenient for you. If you cannot attend a rescheduled session, we will work with you to find a suitable alternative or provide a credit toward another workshop.
3. Technical Support: We are committed to ensuring that you have the best experience possible. If you encounter technical issues that prevent you from accessing any of our services, our support team is available to assist you. We will make every effort to resolve any technical issues, but we kindly ask that you confirm system requirements beforehand.
4. Credit Options for Special Cases: Although we maintain a non-refundable policy, we are open to providing credit toward future purchases in specific situations. If you feel that your unique case warrants special consideration, please reach out to our customer service team at {email} within 7 days of your purchase. We value your satisfaction and will consider all feedback on a case-by-case basis.

Our team is dedicated to ensuring that you have an enjoyable experience with B-B’s Food. This policy helps us deliver high-quality online content and continue bringing delicious, expert-level baking education to your home.